INSURANCE FAQS
Insurance FAQs
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Q. What should I ask my insurer/employer before coming in for a massage treatment?
A. To ensure that you do not have any issues with your coverage, before coming in for a massage it's generally a good idea to ask your insurer/employer the following questions.
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Q. What information is required to have my claim submitted to my insurance company directly?
A. When submitting a claim via direct billing to your insurer for the first time you will need to:
1) Provide the following information;
Q. Are there any additional fees for direct billing?
A. No. Direct billing is a FREE service, with no additional processing fees charged when a claim is submitted electronically on your behalf.
Q. Can your clinic keep track of my balance at my insurance company for me?
A. As we are unable to check the balances, statements, limits and policies of our client's benefits plans, due to confidentiality and privacy laws, it is the responsibility of each individual client to keep track of their available amount of coverage, and balances from this coverage.
Q. What happens if my claim cannot be processed on the day of my treatment?
A. In rare cases when your claim cannot be processed due to issues with your insurer's systems, assigning your insurance repayment to our clinic (in which case your insurance claim will be processed to be paid out to you), or poor internet service, you will receive a clear explanation of the problem as you check out. Please note: In the event that your insurance claim cannot be processed for any reason, you are responsible for the full payment for any massage services received, and an insurance receipt for submission to your insurance provider will be issued to you.
A. When submitting a claim via direct billing to your insurer for the first time you will need to:
1) Provide the following information;
- Your full name and date of birth
- The name of your insurer, along with the policy and member ID numbers you will be using to make your claim
- The full name and date of birth of the primary coverage plan member (in cases where you are are not the primary coverage plan member, i.e. you are covered under your spouse's or parent's insurance plan.)
- (Only if applicable) Provide documentation if your treatment was prescribed by or due to a referral from a physician
Q. Are there any additional fees for direct billing?
A. No. Direct billing is a FREE service, with no additional processing fees charged when a claim is submitted electronically on your behalf.
Q. Can your clinic keep track of my balance at my insurance company for me?
A. As we are unable to check the balances, statements, limits and policies of our client's benefits plans, due to confidentiality and privacy laws, it is the responsibility of each individual client to keep track of their available amount of coverage, and balances from this coverage.
Q. What happens if my claim cannot be processed on the day of my treatment?
A. In rare cases when your claim cannot be processed due to issues with your insurer's systems, assigning your insurance repayment to our clinic (in which case your insurance claim will be processed to be paid out to you), or poor internet service, you will receive a clear explanation of the problem as you check out. Please note: In the event that your insurance claim cannot be processed for any reason, you are responsible for the full payment for any massage services received, and an insurance receipt for submission to your insurance provider will be issued to you.